[{"data":1,"prerenderedAt":516},["ShallowReactive",2],{"navigation":3,"footer":191,"page-\u002Fsupport-plans":271},{"id":4,"extension":5,"menus":6,"meta":184,"stem":185,"utilityLinks":186,"__hash__":190},"navigation\u002Fdata\u002Fnavigation.yml","yml",[7,47,80,121,146,163],{"label":8,"columns":9,"promo":42},"Product",[10,24],{"title":11,"colClass":12,"links":13},"Overview","list-col-2",[14,17,20],{"label":15,"to":16},"Tiger Bridge","\u002Ftiger-bridge\u002F",{"label":18,"to":19},"How It Works","\u002Fhow-it-works\u002F",{"label":21,"to":22,"button":23},"Calculate Your Savings","\u002Fstorage-cost-savings-calculator\u002F",true,{"title":25,"colClass":12,"links":26},"How to Buy",[27,30,33,36,39],{"label":28,"to":29,"external":23},"Try Free","https:\u002F\u002Fresources.tiger-technology.com\u002Ftiger-bridge-30-day-free-trial",{"label":31,"to":32},"Pay-as-you-go Plans","\u002Fplans-and-pricing\u002F",{"label":34,"to":35},"Request Custom Quote","\u002Fcontact-us\u002F#sales",{"label":37,"to":38,"external":23,"button":23},"Visit AWS Marketplace","https:\u002F\u002Faws.amazon.com\u002Fmarketplace\u002Fseller-profile?id=8d510ac9-bb30-443e-a9e6-9aa0bb4796f3",{"label":40,"to":41,"external":23,"button":23},"Visit Azure Marketplace","https:\u002F\u002Fazuremarketplace.microsoft.com\u002Fen-us\u002Fmarketplace\u002Fapps\u002Ftiger-technology.tiger_bridge_saas_soft_only?tab=Overview",{"image":43,"alt":44,"text":44,"to":45,"linkLabel":46},"\u002Fimg\u002Flegacy\u002F2026\u002F05\u002FAWS-Webinar_Linkedin-ad_1200x627-1.jpg","AWS and Tiger Technology Webinar: Activating Data for AI","\u002Faws-and-tiger-technology-webinar-activating-data-for-ai\u002F","Watch On-demand",{"label":48,"columns":49,"promo":79},"Solutions",[50,58],{"title":51,"colClass":12,"links":52},"Industries",[53,55],{"label":11,"to":54},"\u002Fsolutions\u002Findustries\u002F",{"label":56,"to":57},"Customer Success","\u002Fcustomer-success\u002F",{"title":59,"colClass":12,"links":60},"Use Cases",[61,64,67,70,73,76],{"label":62,"to":63},"Capacity Expansion","\u002Fstorage-expansion\u002F",{"label":65,"to":66},"Disaster Recovery","\u002Fdisaster-recovery\u002F",{"label":68,"to":69},"Long-Term Retention","\u002Flong-term-data-retention\u002F",{"label":71,"to":72},"Global Collaboration","\u002Fglobal-collaboration\u002F",{"label":74,"to":75},"Cloud Migration & AI Access","\u002Fcloud-migration-and-ai-access\u002F",{"label":77,"to":78},"Cloud Sovereignty","\u002Fcloud-sovereignty\u002F",{"image":43,"alt":44,"text":44,"to":45,"linkLabel":46},{"label":81,"columns":82,"promo":115},"Partners",[83,96,105],{"title":84,"colClass":85,"links":86},"Technology","list-col-3",[87,90,93],{"label":88,"to":89},"Public Cloud","\u002Ftechnology-partners\u002F",{"label":91,"to":92},"Storage","\u002Ftechnology-partners\u002F?partnerType=Storage",{"label":94,"to":95},"Applications","\u002Ftechnology-partners\u002F?partnerType=Applications",{"title":97,"colClass":85,"links":98},"Featured",[99,102],{"label":100,"to":101},"Microsoft","\u002Fmicrosoft-azure\u002F",{"label":103,"to":104},"AWS","\u002Famazon-aws\u002F",{"title":106,"colClass":107,"links":108},"Channel","list-col-4",[109,112],{"label":110,"to":111},"Become a Partner","\u002Fchannel-partners\u002F",{"label":113,"to":114,"external":23,"button":23},"Go to Partner Hub","https:\u002F\u002Fpartners.tiger-technology.com\u002F",{"image":116,"alt":117,"text":118,"to":119,"linkLabel":120},"\u002Fimg\u002Flegacy\u002F2026\u002F07\u002F1200x627_1200x627_Hubspot-cover_Partner-Hub.jpg","Tiger Technology Launches Channel Partner Program","Tiger Technology Launches Channel Partner Program to Accelerate Partner Growth in the Booming Hybrid Storage Market","\u002Ftiger-technology-launches-channel-partner-program\u002F","Read Announcement",{"label":122,"columns":123,"promo":145},"Resources",[124,136],{"title":125,"colClass":12,"links":126},"Information",[127,130,133],{"label":128,"to":129},"Blog","\u002Fblog\u002F",{"label":131,"to":132},"Resource Hub","\u002Fresources\u002F",{"label":134,"to":135},"E-Books","\u002Febooks\u002F",{"title":137,"colClass":12,"links":138},"Education",[139,142],{"label":140,"to":141,"external":23},"Technical Documentation","https:\u002F\u002Fhelp.tiger-technology.com\u002F",{"label":143,"to":144,"external":23},"Knowledge Base","https:\u002F\u002Fkb.tiger-technology.com\u002F",{"image":43,"alt":44,"text":44,"to":45,"linkLabel":46},{"label":147,"columns":148,"promo":162},"Company",[149],{"title":150,"colClass":151,"links":152},"Company Info","list-col-1",[153,156,159],{"label":154,"to":155},"About","\u002Fabout\u002F",{"label":157,"to":158},"Careers","\u002Fcareers\u002F",{"label":160,"to":161},"News & Events","\u002Fnews-and-events\u002F",{"image":116,"alt":117,"text":118,"to":119,"linkLabel":120},{"label":164,"columns":165,"promo":183},"Contact Us",[166,174],{"title":167,"colClass":12,"links":168},"Reach Out",[169,172],{"label":170,"to":171},"Book a Demo","\u002Fcontact-us\u002F#demo",{"label":173,"to":35},"Contact Sales",{"title":175,"colClass":12,"links":176},"Get Help",[177,180],{"label":178,"to":179},"24\u002F7 Customer Support","\u002Fcontact-us\u002F#support",{"label":181,"to":182},"Support Plans","\u002Fsupport-plans\u002F",{"image":116,"alt":117,"text":118,"to":119,"linkLabel":120},{},"data\u002Fnavigation",[187],{"label":188,"to":32,"id":189},"Plans & Pricing","individual-b2c-btn","9L4WVX5gCsx9NXny3RvhWvmOsl33ci4UtUplklaZebA",{"id":192,"aboutParagraphs":193,"aboutTitle":196,"bottomLinks":197,"bottomLogo":204,"contactGroups":208,"contactsTitle":226,"extension":5,"meta":227,"newsletter":228,"quickLinks":233,"quickLinksTitle":255,"social":256,"stem":269,"__hash__":270},"footer\u002Fdata\u002Ffooter.yml",[194,195],"Tiger Technology helps enterprises manage and protect their critical data for cost-savings, global collaboration, compliance, and insights. Its unique on-premises-first hybrid cloud approach enables scalable cloud access without compromising daily performance.","Trusted by global clients in healthcare, finance, media, and more, Tiger Technology partners with Microsoft Azure, AWS, and Milestone to deliver results throughout the data lifecycle.","About Tiger Technology",[198,201],{"label":199,"to":200},"Terms & Conditions","\u002Fterms-and-conditions\u002F",{"label":202,"to":203},"Privacy Policy","\u002Fprivacy-policy\u002F",{"src":205,"width":206,"height":207},"\u002Fimg\u002Flegacy\u002F2026\u002F02\u002FTigerTechnologyInverse.webp",100,51,[209,220],{"title":210,"items":211},"24\u002F7 Support",[212,216],{"icon":213,"label":214,"href":215},"phone","1-888-707-1230","tel:+18887071230",{"icon":217,"label":218,"href":219},"envelope","support@tiger-technology.com","mailto:support@tiger-technology.com",{"title":221,"items":222},"Sales",[223],{"icon":217,"label":224,"href":225},"sales@tiger-technology.com","mailto:sales@tiger-technology.com","Contacts",{},{"text":229,"hubspotPortalId":230,"hubspotFormId":231,"hubspotRegion":232},"Subscribe to monthly newsletter.","9397537","453692a6-7e15-44cf-ae63-a6b1643fd072","na1",[234,235,236,237,238,241,244,246,249,252],{"label":147,"to":155},{"label":143,"to":144,"external":23},{"label":140,"to":141,"external":23},{"label":122,"to":132},{"label":239,"to":240,"external":23},"Manage Licenses","https:\u002F\u002Flicense.tiger-technology.com\u002F",{"label":242,"to":243},"End User License Agreement (EULA)","\u002Ftiger-technology-end-user-license-agreement-eula\u002F",{"label":164,"to":245},"\u002Fcontact-us\u002F",{"label":247,"to":248},"Code of Conduct","\u002Fcode-of-conduct\u002F",{"label":250,"to":251},"Code of Ethics","\u002Fcode-of-ethics\u002F",{"label":253,"to":254},"Report a Concern","\u002Freport-a-concern\u002F","Quick Links",[257,261,265],{"network":258,"href":259,"title":260},"facebook","https:\u002F\u002Fwww.facebook.com\u002FTigerTechnologyFB?fref=ts","Visit our Facebook",{"network":262,"href":263,"title":264},"linkedin","https:\u002F\u002Fwww.linkedin.com\u002Fcompany\u002F346715","Visit our LinkedIn",{"network":266,"href":267,"title":268},"youtube","https:\u002F\u002Fwww.youtube.com\u002Fchannel\u002FUC3gCCrNFVqkw4kFiTI9v4zA","Visit our YouTube channel","data\u002Ffooter","CNLv-OWHVqNmr7BRYERnm5G_IBP427MkAEgIwhmPveI",{"doc":272,"kind":515},{"id":273,"title":181,"body":274,"description":506,"extension":508,"meta":509,"navigation":23,"noindex":510,"path":511,"seo":512,"seoTitleCustom":510,"stem":513,"__hash__":514},"pages\u002Fsupport-plans.md",{"type":275,"value":276,"toc":505},"minimark",[277,284,496,499,502],[278,279],"page-header",{"bgAvif":280,"bgFallback":281,"text":282,"theme":283,"title":181},"\u002Fimg\u002Flegacy\u002F2025\u002F10\u002FContact-Us_webpage_background_headar.avif","\u002Fimg\u002Flegacy\u002F2025\u002F06\u002FContact-Us_webpage_background_headar.jpg","Tailored solutions for optimal performance","dark",[285,286,291,313],"table",{"className":287},[288,283,289,290],"sla-table","align-left","with-borders",[292,293,294],"thead",{},[295,296,297,301,304,307,310],"tr",{},[298,299,300],"th",{},"Severity Level",[298,302,303],{},"Service Level",[298,305,306],{},"Standard",[298,308,309],{},"Advanced",[298,311,312],{},"Premium",[314,315,316,349,362,377,403,416,428,452,464,476],"tbody",{},[295,317,320,337,340,343,346],{"className":318},[319],"odd",[321,322,324,333,336],"td",{"rowSpan":323},3,[325,326,329],"p",{"className":327},[328],"cell-heading",[330,331,332],"strong",{},"Critical",[325,334,335],{},"System Down","Application outage or severe impairment. Users are unable to access the system, or performance degradation is significant and impacts business continuity.",[321,338,339],{},"Engagement Time",[321,341,342],{},"Within 24 hours",[321,344,345],{},"Within 6 hours",[321,347,348],{},"Within 3 hours",[295,350,352,355,358,360],{"className":351},[319],[321,353,354],{},"Status Update Frequency",[321,356,357],{},"Every 2 hours",[321,359,357],{},[321,361,357],{},[295,363,365,368,371,374],{"className":364},[319],[321,366,367],{},"Resolution Objective",[321,369,370],{},"Tiger Technology will use commercially reasonable efforts to restore service functionality or provide a viable workaround within 8 hours after issue has been identified. Continuous updates will be provided until service is restored.",[321,372,373],{},"Tiger Technology will use commercially reasonable efforts to restore service functionality or provide a viable workaround within 4 hours after issue has been identified. Continuous updates will be provided until service is restored.",[321,375,376],{},"Tiger Technology will use commercially reasonable efforts to restore service functionality or provide a viable workaround within 2 hours after issue has been identified. Continuous updates will be provided until service is restored.",[295,378,381,393,395,398,401],{"className":379},[380],"even",[321,382,383,389,392],{"rowSpan":323},[325,384,386],{"className":385},[328],[330,387,388],{},"Important",[325,390,391],{},"Impaired Functionality","Key functionality unavailable with no immediate workaround. Service performance is degraded or partially unavailable.",[321,394,339],{},[321,396,397],{},"Within 48 hours",[321,399,400],{},"Within 12 hours",[321,402,345],{},[295,404,406,408,411,414],{"className":405},[380],[321,407,354],{},[321,409,410],{},"Every 8 hours, upon customer request",[321,412,413],{},"Every 4 hours",[321,415,413],{},[295,417,419,421,424,426],{"className":418},[380],[321,420,367],{},[321,422,423],{},"Tiger Technology will target to resolve or mitigate the issue within 24 hours after issue has been identified. Regular progress updates will be shared to ensure transparency throughout the resolution process.",[321,425,373],{},[321,427,376],{},[295,429,431,443,445,448,450],{"className":430},[319],[321,432,433,439,442],{"rowSpan":323},[325,434,436],{"className":435},[328],[330,437,438],{},"Minor",[325,440,441],{},"Service Request \u002F General Inquiry","Minor loss of functionality, configuration request, feature enhancement, or non-critical update.",[321,444,339],{},[321,446,447],{},"Within 96 hours",[321,449,342],{},[321,451,400],{},[295,453,455,457,460,462],{"className":454},[319],[321,456,354],{},[321,458,459],{},"Upon customer request",[321,461,459],{},[321,463,459],{},[295,465,467,469,472,474],{"className":466},[319],[321,468,367],{},[321,470,471],{},"Resolution timelines and next steps will be mutually agreed upon between the Customer and Tiger Technology based on issue scope and complexity.",[321,473,471],{},[321,475,471],{},[295,477,478,481,488,492],{},[321,479],{"colSpan":480},2,[321,482,483],{},[484,485,487],"a",{"href":486},"\u002Ftiger-technology-service-level-agreement\u002F","More Information",[321,489,490],{},[484,491,173],{"href":35},[321,493,494],{},[484,495,173],{"href":35},[325,497,498],{},"All response and resolution objectives represent commercially reasonable efforts under the Respective Support Plan.",[325,500,501],{},"Resolution times may vary depending on the complexity of the issue, customer environment, and third-party dependencies.",[325,503,504],{},"Tiger Technology reserves the right to modify response times and communication intervals as part of continuous service improvement, with prior notice to the customer.",{"title":506,"searchDepth":480,"depth":480,"links":507},"",[],"md",{},false,"\u002Fsupport-plans",{"title":181,"description":506},"support-plans","ux3551aMIh23sqcmY7MmdzSSxmyMegkcX9Ob-7KU7sQ","page",1788869759770]